Mouseflow Privacy Policy
This document is only available in English, as it’s the official language of commerce for our clients (B2B). Any translated copies are not valid.
Since day one, respecting our website visitors’ privacy rights has been our priority. We believe in full data transparency.
This Privacy Policy applies to the websites owned and operated by Mouseflow®. It explains what kind of information will be collected when you visit our website or one of our customers’ website. We also share how this information will be used, shared, and how you can control the access, correction and/or deletion of this information. We will never share your information with anyone except as described in our Privacy Policy below. It does not apply to information we collect by other means, either offline or from another source. The use of information collected through our websites shall be limited to the purposes under this Privacy Policy.
All changes to this Privacy Policy are effective when they are posted on this page.
Information we collect through our website
Information we collect ourselves
When you visit our website, the Mouseflow proprietary cookies collect non-personal information from your internet browser such as whether you have visited our site before.
Why do we collect this information? We only collect this information to enhance your digital experience with Mouseflow and is used only for statistical purposes. You can learn more in our Mouseflow Cookie Policy.
Information we collect through third-parties
When you visit our website, third-party cookies, beacons, tags and scripts collect non-personal and aggregated information from your internet browser such as your interactions on our website.
Why do we use them? By analyzing trends and understanding interactions through mouse movements, we can optimize our website to give you a better digital experience. we can give you a more enjoyable website experience.
Check out the Mouseflow Cookie Policy to learn more.
When you send Mouseflow any queries through Mouseflow website chat, email, online forms (“Mouseflow Communication Systems”), you might provide Mouseflow with your:
Why does Mouseflow need to collect and store this information? We do this so we’re able to reply to your queries or provide you with the information you requested.
When you book a demo or register as a customer, you provide us with your:
When you purchase a service with us you provide our payment third-party vendors with your:
Mouseflow has no access to credit card numbers or bank account details.
Information you share from our website
When you share something from our website such as a blog article to your social media account you are taken to the respective social media page to log in and share your post. Mouseflow is not responsible for the information you are posting or for the security of your login.
We recommend checking the privacy terms of the respective social media page for further information.
Roles Mouseflow and third-party vendors play
Mouseflow collects information on its own behalf. This means Mouseflow is the controller and the third-party vendors we use are the processors of the information.
Data retention
The information provided by you through the Mouseflow Communication Systems will be retained for an undetermined period of time as there may be a scenario where we must comply with legal obligations such as proving we received your consent.
You can read more about cookies and data retention in our Mouseflow Cookie Policy.
If you’d like to request access, correct, amend or delete your personal information or any query you have about the Mouseflow data retention policy please contact privacy@mouseflow.com. We will acknowledge receiving your query within seventy-two (72) business hours and handle it promptly.
Transfer of data
The information you provided us with through the Mouseflow Communication Systems will be stored within third-party vendors (processors) located in the European Economic Area (EEA) and in the United States of America (USA). Our Mouseflow employees and contractors in both the EEA and USA might have access to them, but only on a need-to-know-basis. Mouseflow has service and confidential agreements and measures in place with our third-party vendors (processors) and Mouseflow employees and any contractors that obliges them to the applicable legislations.
Other website links
When you click a link to go from the Mouseflow website to another website, this Privacy Policy does not apply to the new website you clicked and visited. That website might have its own privacy policy.
We are not responsible for any practices employed by or the content on the websites linked to or from the Mouseflow site.
Information we collect through the Mouseflow App
When you visit the Mouseflow website, the Mouseflow app collects certain non-personal information about your behavior on our website from your mouse such as click/touch, movement, scroll and browser information such as browser model.
Mouseflow does not collect personal data such as your IP or keystrokes.
Why are we interested in this kind of information? We can optimize our website and create a better navigating experience for you. If you’re curious about how we might receive the above information, take a look at the Mouseflow Feature Overview page
Roles Mouseflow and the customers play
The Mouseflow app collects information on behalf of Mouseflow which means Mouseflow is both the processor and controller of such information. Mouseflow third-party vendors involved in this process are sub-processors.
How do I stop being tracked? Please notice that Mouseflow does not collect any personal information about you, therefore we cannot identify which data belongs to you. Data protection is our top priority. You can opt-out of being further tracked here .
Data Retention
As stated above, Mouseflow does not collect any personal information about you.
Nevertheless, any query you have about our data retention policy can be sent to privacy@mouseflow.com. We will acknowledge receiving your query within seventy-two (72) business hours and handle it promptly.
Mouseflow retains the data collected through the Mouseflow app for a period determined in the subscription agreement or as long as necessary to comply with our legal obligations or resolve disputes.
Information we share with third-party vendors (Sub-Processors)
Mouseflow uses the services of third-party sub-processors to store information collected through our app.
However, none of the sub-processors have access to the collected information and we have service agreements and measures in place that abide to the applicable legislations.
Third-party vendors (Sub-Processors) data retention
Our third-party vendors (sub-processors) retain the data the Mouseflow app has collected for a period of 3 (three) months or as long as necessary to comply with our legal obligations or resolve disputes.
Again, please notice that Mouseflow does not collect any personal information about you, therefore Mouseflow cannot identify which of the collected data belongs to you. Nevertheless, any query you have about Mouseflow data retention policy can be sent to privacy@mouseflow.com. Our team will acknowledge receiving your query within seventy-two (72) business hours and handle it promptly.
Transfer of Data
Our Mouseflow employees and contractors in both EEA and USA might have access to the information collected by Mouseflow from the Mouseflow website. This is only on a need-to-know-basis. We have confidentiality agreements and measures in place with our employees and contractors that obliges them to the applicable legislations.
Please notice and be rest assured that Mouseflow does not collect any personal information about you, therefore Mouseflow cannot identify which of the collected data belongs to you. No information from the website visitors will be accessed by our third-party vendors (sub-processors).
When you visit one of our customers’ website, the customer collects, through the Mouseflow app, certain non-personal information about your behavior on our customer website from your mouse such as click/touch, movement, scroll and browser such as browser model.
Although the Mouseflow® app has the ability to collect information that could potentially identify an individual, such as IP addresses and keystroke activity, Mouseflow requires that its customers mask such information.
If you are located in certain regions, your IP address and keystroke activity are never stored or shared with any third-parties.
Why is customer interested in this kind of information? The customer can optimize their website and create a better navigating experience for its visitors. If you are curious about how the above information might look like, take a look at the Mouseflow Feature Overview page.
Roles Mouseflow and the customers play
Customer collects information through the Mouseflow app and Mouseflow only acts under the instructions and on behalf of customer which means Mouseflow is the processor and customer, the controller of such information. Mouseflow third-party vendors involved in this process are sub-processors . As a processor, Mouseflow has no direct relationship with the individuals whose data it may process.
How do I stop being tracked? If you are visiting or has visited one of our customers and would no longer wish to be tracked by such customer, please contact the respective customer directly. Further information on opt-out tracking can be found here.
Data Retention
We request our customers to audit their website and to not use the Mouseflow app to collect personal information. Nevertheless, if you visit or has visited one of our customers’ websites and wish to access, correct, amend or delete your personal information, please directly send your request to this particular customer.
In the event this customer is irresponsive, or such response is not satisfactory, please send your query to privacy@mouseflow.com.
We will acknowledge your query within seventy-two (72) business hours and handle it promptly.
Mouseflow retains the data collected though the Mouseflow app for a period determined in the subscription agreement or as long as requested by you or necessary to comply with our legal obligations or resolve disputes.
Information We Share with Third-Party Vendors (Sub-Processors)
Mouseflow uses the services of third-party sub-processors to store the information collected through the Mouseflow app.
None of the sub-processors have access to the collected information.
Mouseflow has service agreements and measures in place that obliges to the applicable legislations.
Third-Party Vendors (Sub-Processors) Data Retention
Our third-party vendors (sub-processors) retain the data that was collected through the Mouseflow app for a period determined in the subscription agreement celebrated between the customer and Mouseflow or as long as necessary to comply with our legal obligations or resolve disputes.
Any query you have about our third-party vendors (sub-processors) data retention policy should be sent directly to Mouseflow at privacy@mouseflow.com. We will acknowledge receiving your query within seventy-two (72) business hours and handle it promptly.
Transfer of Data
Our Mouseflow employees and contractors in both EEA and USA might have access to the information collected by Mouseflow from your website, only in a need-to-know-basis. Mouseflow has confidentiality agreements and measures in place with our employees and contractors that obliges them to the applicable legislations. No information from the website visitors will be accessed by our third-party vendors (sub-processors).